PRIVATE POLICY

This Privacy Policy explains how we collect, use, and protect any information that you provide when using this website. We are committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified while using this website, such information will only be used in accordance with this Privacy Policy.

We may update this policy from time to time by amending this page. You should review this page periodically to ensure that you are aware of and agree to any changes.

1. Data controller and representative

KIKVAPE processes the personal data described in this Privacy Policy through its website. NewNative Innovation LLC acts as the designated representative and is responsible for U.S. operations, in accordance with Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data (the “GDPR”).

This Privacy Policy provides you, as a user of the website (the “User” or “you”), with information about how KIKVAPE collects, uses, and processes personal data in compliance with the GDPR. Please read this policy carefully.

2. Data processing implemented by KIKVAPE

2.1 Personal Data Processed When You Visit Our Website

When you visit our website, KIKVAPE processes certain personal data as described below.

2.1.1 Personal data collected

KIKVAPE may collect the following categories of personal data through order forms, account registration, customer support interactions, or other website processes:

• Name

• Gender

• Age

• Email address

• Postal address, country, and postal code

• Phone number

• Company name and industry (where applicable)

• Information related to your visit to our website, including referring webpages, search terms, and browsing behavior

• Information related to your use of our products, including device model, firmware version, upgrade logs, and related technical data

• Product serial numbers

• Content of customer support communications

2.1.2 Purpose and Legal Basis of Processing

KIKVAPE processes your personal data for the following purposes:

• To verify your identity and provide customer service and technical support

• To analyze website and product usage in order to improve our services, products, and user experience, and to engage and retain users

Where required by law for age-restricted products or services, KIKVAPE may collect verification information through One Account Mobile Limited (“1account”) and its third-party identity verification providers. This processing is necessary to confirm that you meet the applicable age and identity requirements under relevant U.S. or UK legislation.

Once verification is completed, we record the successful verification result so that you do not need to repeat the process. Information about how 1account processes personal data is available in their privacy policy at 1account.net.

2.1.3 Recipients of Personal Data

Where applicable, KIKVAPE may share your personal data with:

• One Account Mobile Limited (1account) and its identity verification partners for age verification purposes

• Service providers that support our business operations, including hosting providers, data analytics providers, fraud prevention services, email delivery services, marketing platforms, and customer support tools

KIKVAPE may also disclose personal data where required to comply with legal obligations or to protect the rights, property, or safety of KIKVAPE, its users, or others.

2.1.4 International Transfers of Personal Data

Your personal data may be transferred to recipients located outside the European Union, where data protection laws may differ from those within the EU.

KIKVAPE takes appropriate measures to ensure that personal data transferred internationally is handled securely and protected against unauthorized access, loss, destruction, or unlawful processing, in accordance with this Privacy Policy.

Such transfers may include:

• Transmission of data to third-party email delivery and marketing service providers

• Use of third-party analytics and tracking tools (such as Google Analytics, Facebook, Hotjar, LinkedIn, and similar services), which may store data on servers outside the EU

• Storage of data on servers provided by third-party hosting providers

2.1.5 Data Retention Period

Personal data is stored for the duration of the contractual relationship and for up to 60 days following its termination. Where necessary to establish, exercise, or defend legal claims or comply with legal obligations, certain data may be retained for a longer period in accordance with applicable law.

2.2 Personal Data Related to Product Reviews and Comments

2.2.1 Categories of Personal Data Collected

When you submit a product review or comment, KIKVAPE may collect:

• Email address

• Name or nickname

• Profile photo (if provided)

• Any additional personal information included in the comment

• The content of your comment

2.2.2 Purpose and Legal Basis of Processing

This processing is carried out to improve our products and to provide transparent and helpful information to consumers. Reviews and comments are submitted voluntarily, and the processing of related personal data is based on your consent.

KIKVAPE may use published comments, together with associated information, for marketing and informational purposes.

2.2.3 Recipients and Transfers

Personal data related to comments may be shared with third-party service providers, including email delivery services, social media platforms, and marketing tools, and may be transferred outside the European Union under the safeguards described above.

2.2.4 Data Retention Period

Personal data related to comments is retained for a maximum period of five (5) years from the date of collection.

2.3 Newsletters and Marketing Communications

2.3.1 Categories of Personal Data Collected

When you subscribe to our newsletter, KIKVAPE may collect information such as your email address, name or nickname, country, product preferences, and interaction with marketing emails.

2.3.2 Purpose and Legal Basis of Processing

Personal data is processed to send newsletters and marketing communications about KIKVAPE products and services. Subscription is voluntary, and processing is based on your consent.

2.3.3 Recipients, Transfers, and Retention

Personal data may be shared with email delivery, analytics, and hosting service providers and transferred outside the EU with appropriate safeguards. Data is retained for three (3) years from the date of collection or last contact, whichever occurs later.

At the end of this period, you may be contacted to confirm whether you wish to continue receiving communications. If no explicit consent is provided, the data will be deleted or archived in accordance with applicable law.

2.4 Cookies and Tracking Technologies

KIKVAPE uses cookies and similar tracking technologies to improve website functionality and understand user behavior. Cookies are small data files stored on your device when you visit the website.

You may choose to accept or decline cookies through your browser settings. Please note that disabling cookies may limit certain website features.

You can manage and review your cookie preferences at any time by visiting our Cookie Policy page.